Refund Policy

This Refund Policy explains the conditions under which refunds may or may not be issued for digital products sold by Emporium.

1. Digital Product Nature

All products sold are digital goods delivered electronically, including:

  • Discord Nitro gift links
  • Discord decoration gift links
  • Other Discord-related digital items

Because digital products can be redeemed instantly, special refund limitations apply.

2. Non-Refundable Situations

Refunds will not be issued if:

  • A gift link has already been redeemed.
  • The product was delivered successfully.
  • The customer purchased the wrong product by mistake.
  • The customer changed their mind after delivery.
  • The customer cannot redeem due to regional, account, or Discord restrictions outside our control.
  • The customer violates our Terms of Service.

3. Eligible Refund Situations

A refund or replacement may be provided if:

  • The gift link is invalid before redemption.
  • The wrong product was delivered.
  • Delivery failed and the order could not be completed.
  • Duplicate charges occurred.

We may require evidence such as screenshots or transaction records.

4. Chargebacks

Opening fraudulent chargebacks or payment disputes may result in:

  • Permanent blacklist from our services
  • Reporting to payment processors
  • Suspension of future purchases

Customers should contact support before opening disputes.

5. Refund Processing Time

Approved refunds may take:

  • 1–10 business days depending on the payment provider
  • Longer for banks or international payment systems

6. Cryptocurrency Payments

Unless required by law:

  • Cryptocurrency payments are generally non-refundable due to blockchain irreversibility.

7. Contact

Refund requests must be submitted through:

  • Discord: https://discord.com/invite/emporiumarket

Include:

  • Order ID
  • Payment proof
  • Description of the issue